Refund policy

Return and Refund Policy — Zenvio6.in

Last updated: October 15, 2026

At Zenvio6.in, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience. This policy explains how returns, refunds, exchanges, and damaged or defective products are handled.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions below:

  • The product must be unused and in its original condition.

  • Original packaging, accessories, manuals, and included items should be returned where applicable.

  • You must provide your order number or proof of purchase.

  • The product must meet the applicable return conditions listed on its product page.

Products that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.

2. How to Request a Return

To request a return, email zenvioo6@gmail.com within 7 days of delivery.

Please include:

  • Your name and order number.

  • The product you wish to return.

  • The reason for the return.

  • Photographs or videos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide the next steps, including the authorized return address and shipping instructions.

Please do not ship products back before receiving return instructions.

3. Refund Process and Timing

Once your return is approved and the product has been received and inspected, we will notify you of the refund decision.

  • Approved refunds will generally be initiated within 5–7 business days after approval.

  • Refunds will normally be sent to the original payment method.

  • The time taken for the amount to appear in your account depends on your bank or payment provider.

  • If there is a delay, please contact us at zenvioo6@gmail.com with your order number.

Any refund or remedy required by applicable law will be provided accordingly.

4. Exchanges and Replacements

Exchanges or replacements may be available for eligible products, subject to stock availability.

You may contact us if:

  • You receive a defective or damaged product.

  • You receive the wrong product.

  • Your product has another issue that qualifies for a replacement under our policy or applicable law.

If a replacement is unavailable, we will discuss the appropriate alternative, including a refund where applicable.

Contact zenvioo6@gmail.com to request an exchange or replacement.

5. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or incorrect, please notify us within 24 hours of delivery, preferably as soon as you discover the issue.

To help us resolve the matter:

  1. Email zenvioo6@gmail.com with your order number.

  2. Attach clear photographs or videos showing the issue and packaging, where relevant.

  3. Keep the product and packaging until you receive further instructions.

After reviewing your request, we will explain the available resolution, which may include a replacement, exchange, repair, or refund, as appropriate.

For verified defective, damaged, or incorrectly supplied products, Zenvio6.in will cover or arrange reasonable return shipping costs where applicable.

The 24-hour reporting request does not remove any rights or remedies available to you under applicable consumer protection laws.

6. Non-Returnable Products

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or covered by applicable law.

Examples may include:

  • Opened personal-care or hygiene products where return restrictions are legally permitted.

  • Customized or made-to-order products.

  • Perishable products, if sold.

  • Digital products, where legally permitted.

  • Products damaged through misuse, accidents, or unauthorized modifications after delivery.

  • Products marked as non-returnable before purchase, where permitted by law.

This list does not limit any rights you may have under applicable law.

7. Return Shipping Costs

Our return shipping rules are as follows:

  • Defective, damaged, or incorrect products: Zenvio6.in will cover or arrange reasonable return shipping costs for verified cases, where applicable.

  • Change-of-mind returns: Customers may be responsible for return shipping costs, where permitted by law.

  • Other eligible returns: Any applicable shipping costs will be communicated before the return proceeds.

Please contact us before arranging return shipping so we can provide the correct instructions.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at zenvioo6@gmail.com.

Orders may be cancelled before processing or shipment, depending on their status. If an order has already shipped, you may need to follow the return process.

Eligible refunds for cancelled orders will generally be returned to the original payment method, subject to applicable law and payment provider processing times.

9. Refund Delays

If your refund has not appeared within the expected timeframe:

  1. Check your bank account or payment provider.

  2. Contact your bank or card issuer, if applicable.

  3. If the refund is still missing, email zenvioo6@gmail.com with your order number.

We will help you check the status of your refund.

10. Contact Information

Store: Zenvio6.in
Website: https://zenvio6.in
Email: zenvioo6@gmail.com
Customer Support Hours: [Add your support hours]
Business Address: [Add your business address, if applicable]

We appreciate your trust in Zenvio6.in and will do our best to resolve return and refund requests fairly and transparently.

11. Policy Updates

We may update this policy to reflect changes in our business practices or legal requirements. The latest version will be published on our website with the updated date.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded.